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Frequently Asked Questions

Working Out Together

What is the difference between the 60 minute and 90 minute evaluations?

The primary distinction between the 60-minute and 90-minute evaluations lies in the duration of the appointment and the subsequent treatment. Both evaluations involve a comprehensive examination of your current complaint. However, the 90-minute evaluation provides additional time for immediate treatment initiation, enabling our team to begin addressing the issue on the first day of assessment.

What form of payment do you take?

Cash, venmo, and all major credit cards accepted for payment. FSA/HSA cards are also accepted! 

Do you take insurance?

At present, Level Up Osteopractic operates as a fee-for-service clinic and does not handle insurance claims on behalf of patients. Our practice is out of network with all insurance providers. However, upon request, we can furnish you with an invoice that you can use to file an insurance claim with your provider. 

Why don't you take insurance?

At Level Up Osteopractic, we firmly believe in providing you with personalized treatment and the most effective therapies, free from the limitations and constraints imposed by insurance companies. This approach enables you to recover faster, achieve superior outcomes, and do so within a shorter timeframe.

Unlike clinics that accept insurance and may concurrently treat multiple patients while utilizing support staff for certain treatments, at Level Up Osteopractic, your entire session is dedicated to one-on-one care with Dr. Bobbie every time. This ensures undivided attention and tailored treatment to meet your unique needs.

Do you guarantee reimbursement of services?

We do not guarantee reimbursement of services. Given the intricacies of insurance policies and the multitude of plans available, we cannot assure reimbursement for your payment. However, upon request, we will furnish you with an invoice containing all necessary details for submission to your insurance provider. We highly recommend contacting your insurance company to inquire about your out-of-network physical therapy benefits and the procedure for submitting claims.

Do I need a physician's referral for physical therapy?

No, you do not need a physician's referral for physical therapy at Level Up Osteopractic. In Illinois, you can undergo evaluation and treatment directly without the need for a doctor's referral. This saves you time, money, and minimizes discomfort by allowing you to come in for an evaluation right away.

However, state law mandates that we inform your healthcare provider about the services you're receiving. Therefore, we kindly request that you provide us with the name and contact details of your doctor or primary care physician in the initial paperwork.

If I have Medicare, may I pay for my services?

If you have Medicare, navigating payment for services at Level Up Osteopractic and Wellness is complex. We have no affiliation with Medicare and cannot accept out-of-pocket payments for services typically covered by Medicare. However, exceptions apply for services deemed "non-covered," such as maintenance therapy, dry needling, and wellness/fitness.

Moreover, if a Medicare beneficiary voluntarily opts not to have their services billed to Medicare, they retain the right to seek treatment at Level Up Osteopractic and Wellness. In such cases, neither the patient nor our clinic can submit claims to Medicare or any secondary insurance for reimbursement. It's crucial to note that receipts from our services cannot be submitted to Medicare or any secondary insurance for reimbursement.

How many visits will I need to feel better?

The number of visits required for you to experience improvement depends on various factors, including your individual condition and body. At Level Up Osteopractic and Wellness, we take a holistic approach, addressing your entire body rather than just the area of discomfort. Our objective is to identify the root cause of your pain or dysfunction, not just alleviate the symptoms.

While it's challenging to predict the exact number of treatments needed for each patient, we can provide an estimate after the evaluation. It's important to recognize that every patient's body and injury are unique, and healing times vary significantly. Following your evaluation, you'll receive instructions for exercises or activities to complete at home. Your adherence to these recommendations is crucial for the speed of your recovery.

Ultimately, our goal is to achieve each patient's objectives in the fewest treatments possible, promoting efficient and effective rehabilitation.

What should I bring to my first appointment?

To ensure a smooth experience during your first appointment, we kindly ask that you complete all necessary forms and waivers before your treatment session. While not mandatory, if available, please bring any of the following: diagnostic imaging results (such as x-rays, MRI, or CT scans), a list of medications you are currently taking, and a record of previous doctors you have seen. Additionally, having a list of any questions or concerns you may have will be beneficial for your appointment.

What should I wear?

We recommend wearing loose, comfortable, and nonrestrictive clothing to your appointment. This allows us to visualize, palpate, and examine the area to be treated effectively. 

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